Elgar Road Veterinary Clinic x VetScript at a glance
“E-scripts are quicker and leave less room for error. My scripts now go directly to my selected pharmacy without the need for scanning or emailing. That makes prescribing smoother and more reliable for the whole team.”
– Dr Emma Mason, Veterinarian at Elgar Road Veterinary Clinic
Challenge: As a busy suburban practice, Elgar Road Veterinary Clinic faced inefficiencies from multi-step prescribing workflows. Sending a script often required extra admin and follow-ups, while compounding orders through their previous pharmacy had to be picked up in person.
Solution: By integrating VetScript with her selected pharmacy, Dr Emma transformed Elgar Road’s prescribing into a faster and more dependable process. E-scripts now flow from RxWorks to the authorised pharmacy, removing these steps and reducing mistakes. Delivery to the clinic replaces in-person pickups, while VetScript’s digital process ensures every script is sent accurately and fulfilled quickly.
Results: VetScript helped Elgar Road simplify day-to-day prescribing. It cut out the administrative back-and-forth, ensured consistency in pricing and ordering, sped up compounding orders, and gave the team more time to focus on patients.
Challenges
Elgar Road is a busy suburban practice led by Dr Emma, who oversees a high volume of repeat medications and complex cases that often require compounding. While the clinic’s processes were efficient in many ways, prescribing was still slowed down by paper-reliant workflows that could cause small but costly mistakes.
“Before, we were scanning and emailing, which is a multi-step process. There can be issues — mistakes, wrong pharmacy, forgotten steps.”
Their previous way of managing prescriptions created daily friction for both the team and their clients. For Dr Emma, it became clear that the clinic needed a more consistent way to manage prescriptions from start to finish.
- Paper and email inefficiencies Each script required multiple steps, taking up valuable time and increasing the risk of missed communication.
- Pricing inconsistencies Medications were added manually into their practice software, which meant pricing inconsistencies and dispensing fees occasionally slipped through.
- Pharmacy limitations The clinic’s previous compounder, wasn’t integrated digitally and required staff to pick up medications in person, adding to daily workload and turnaround times.
“We were having to pick up orders from our previous compounding pharmacy, and that was just time-wasting for the team.”
That’s what prompted Dr Emma to explore VetScript: a simple, integrated way to bring precision into their prescribing workflow.
Solution
1. Seamless prescribing
Before VetScript, prescriptions at Elgar Road were typed in Word, scanned, and emailed to pharmacies. It worked, but it was slow and repetitive.
With VetScript integrated directly into RxWorks, Dr Emma and her team now send prescriptions straight from patient files in a few clicks. Each order is securely logged, removing the need for time-consuming processes.
The change has smoothed out day-to-day prescribing, cut down on admin, and allowed the team to focus more on patient care instead of paperwork.
“VetScript streamlines three steps into one: bill the item, and the e-script sends itself — nurses and vets get 50% of their time back.”
2. Reliable pharmacy partnerships
The clinic’s previous compounder required staff to collect medications in person — a process that cost time and interrupted workflow.
By switching to her selected pharmacy through VetScript, Elgar Road gained a digital connection between prescribing and dispensing. Prescriptions are transmitted electronically, compounded medications are prepared quickly, and deliveries go straight to the clinic or the client.
For a busy suburban clinic managing chronic cases, the ability to order, track, and receive medications without leaving the practice has been a major step forward for the team.
3. Greater accuracy and control
Manual data entry was once a recurring frustration. Small inconsistencies in dispensing fees or medication setup could go unnoticed, impacting clinic revenue.
Now, prescriptions are created and transmitted within a single system. Digitising prescriptions has reduced the risk of mistakes and helped the clinic keep a clear, trackable record of every order, creating confidence in compliance.
4. Working in Tandem with Paper
Today, Australian e-scripts must still work alongside paper prescriptions: the paper copy remains the legal version that’s signed and mailed to the pharmacy.
While this step is still required, VetScript bridges the gap. Pharmacies can begin dispensing as soon as they receive the e-script, ensuring faster turnaround and fewer delays for clients, while the paper script follows.
Behind the scenes, VetScript is actively working to advance the shift toward fully electronic prescribing — so in future, the digital version will become the legal standard.
Even within the current framework, VetScript helps clinics achieve smoother workflows, improved compliance, and a consistent digital record of every script sent.
Impact
Since adopting VetScript, Elgar Road has transformed the way it manages prescriptions. What used to be a chain of manual steps is now a connected workflow that saves time and gives the team confidence in every order.
- Accelerated workflows: Direct RxWorks integration eliminated scanning, emailing, and manual follow-ups.
- Improved consistency: Digital prescribing minimised discrepancies and ensured each order reached the right destination.
- Time savings: Medication delivery replaced in-person pickups, freeing up valuable hours each week.
- Team assurance: The system is intuitive, requiring minimal training and empowering staff from day one.
Dr Emma has since become a strong advocate for digital prescribing, encouraging other clinics to embrace a more modern, reliable approach.
Streamline your prescribing workflow with VetScript
VetScript is the new baseline for safe, connected, and compliant prescribing in Australian veterinary practice.
Discover how VetScript can simplify prescribing for your team. Schedule a call today.
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